Home Step 4 - Training for better results

Step 4 - Training for better results

Training modules that help your staff deliver increased business value

Staff are the best profit-enabler any business could have. By providing them with the skills to appropriately service customers, ensure your products are displayed effectively and work well as a team; your staff have the power to exponentially improve your pharmacy’s financial performance.

Orange Cross

Mission Workshops developed with The Guild Academy

Orange Cross

TAFE Pharmacy College

Orange Cross

RRP Retail Ready Training 

Orange Cross

Mystery Shopping

Orange Cross

Supplier Product Training Modules

Orange Cross

Business Planning Workshops

 

Training Points

Gold Members Get MoreWe've always believed in the value of training your staff, which is why we give our Gold Choice members 500 points per calendar year to use towards training costs*. We consider this an important contribution to up skilling you and your staff to further optimise your store’s performance.

*Points are not transferable and not redeemable for cash.

Mystery Shopping 

Get an outside perspective on where your store could make some positive changes. Anonymous shoppers evaluate your staff's customer service levels, product knowledge, merchandising and sales skills, and constructive feedback is reported so that high performing employees can be recognised, adjustments can be made to in-store activities and staff training can be organised where required.

RRP™ and Retail Maths 

The Retail Ready Program™ (2 days) - Find out what it is that makes a good store, and what can be done to be a great retailer. Retail Maths (1 day) is a training session for staff that have participated in the two-day RRP™.

Online Training

Supplementing the existing face-to-face training, the Pharmacy Choice® member website has some additional options for up-skilling your staff. Our online Supplier Training Modules will help your staff brush up on product knowledge with information direct from suppliers. You can even earn some CPD points.